User Agreement for the Hotel Booking Platform "Moya Bron"

Preamble

This User Agreement (hereinafter referred to as the "Agreement") sets out the terms and conditions for using the "Moya Bron" mini-application within the Telegram messenger (hereinafter referred to as the "Service") and constitutes a contract between the User and the Service operator. The Service operator is the Limited Liability Company "Moya Bron" (OOO "Moya Bron"), OGRN 1247700470566, INN 9717165404, registered address: 129626, Moscow, Prospekt Mira, building 102, block 1, premises 3/7, incorporated under the laws of the Russian Federation (hereinafter referred to as the "Operator"). The User is any legally capable individual who has reached the age of 18 (or has acquired full legal capacity by other means established by law) and uses the Service for the personal purpose of booking hotels (hereinafter referred to as the "User").

By launching and using the Service, the User confirms that they have carefully read, understood, and accept the terms and conditions of this Agreement in full. If the User disagrees with any of the terms, they must cease using the Service. The Agreement constitutes a public offer: commencing use of the Service is considered full and unconditional acceptance of the Agreement's terms by the User.

1. Description of Services Provided

1.1. Scope of Services. The "Moya Bron" Service provides Users with the ability to book hotels and other accommodation facilities online through the Telegram mini-application interface. The Operator acts as an intermediary between the User and the selected hotel, facilitating the transmission of booking data and reservation confirmation. Actual accommodation services are provided directly by the accommodation facility (hotel), while the Service provides the technical capability to arrange such bookings remotely.

1.2. Functional Capabilities. The following core features are available within the Service for the User's convenience:

Hotel Search. The User can search for hotels or other accommodation facilities by name, location, dates of stay, and other filters, as well as obtain information about room availability and prices.
Information Viewing. The Service provides detailed information about accommodation facilities: hotel and room descriptions, photographs, a list of amenities, house rules, payment terms, and cancellation policies.
Booking. The User can book a selected room at a hotel for specific dates. Completing a booking may require the User to provide certain information (guest name, dates of stay, number of guests, etc.). Upon confirmation of the request, the Service generates a booking and provides the User with a confirmation (e.g., a booking number or voucher).
Online Payment. If the selected rate requires prepayment, the Service may direct the User to an online payment system. Payment may be processed through Telegram's built-in payment platform or other integrated payment services. The Operator does not store or process payment details independently, transmitting them securely to an authorized payment provider.
Cancellation and Modification. The User has the ability to cancel a previously made booking or make changes (provided that such operations are permitted by the hotel's rate terms). The Service displays the current booking status and cancellation/modification conditions, allowing the User to perform these operations independently where possible or through the support service.
Reviews. Where the review functionality is available, the User may leave a review about their hotel stay or about the Service. The Operator may moderate published reviews for compliance with applicable laws and Service rules.

1.3. Additional Features. The Operator reserves the right to introduce additional capabilities and services for Users (e.g., a loyalty program, bonus accumulation, chat support, curated special offers, etc.). The Operator shall inform Users of the introduction of new features or changes to existing features by updating the information within the Service. All features provided are intended for the User's personal non-commercial use for the purpose of booking accommodation for themselves or other persons with their consent.

2. Service Operator

2.1. Legal Status of the Operator. The Operator of the "Moya Bron" mini-application is OOO "Moya Bron" — a legal entity incorporated under the laws of the Russian Federation. The Operator manages and provides technical support for the Service, is responsible for its operability, and ensures compliance with legal requirements regarding data processing and the provision of booking services.

2.2. Contact Information.

Registered address: 129626, Russian Federation, Moscow, Prospekt Mira, 102 bldg. 1, premises 3/7.
Support email: support@moyabron.ru.
Telegram support: @moyabronsupport_bot.

The Operator communicates with Users primarily through the Service interface in Telegram. User inquiries are processed by the Operator within a reasonable timeframe.

2.3. Acceptance of the Offer. This Agreement is issued by the Operator as a public offer to Users. The User's actions in using the Service (registration, hotel search, booking, etc.) are considered acceptance of the offer's terms. The Operator, for its part, provides booking services to the User subject to the User's compliance with the Agreement's terms.

3. Terms of Use of the Service

3.1. Technical Requirements. To access the Service, the User must have a registered Telegram account and a device (smartphone, tablet, or computer) with the current version of the official Telegram application installed and internet access. The Service is optimized for the latest versions of the official Telegram client; using outdated versions or unofficial clients may result in features not functioning properly. The User is independently responsible for ensuring the operability of their device and internet connection. The Operator shall not be liable for the inability to use the Service caused by the User's device not meeting the specified requirements or by connectivity failures.

3.2. Service Availability. The Service is provided on an "as is" basis. The Operator makes reasonable efforts to ensure uninterrupted and correct operation of the mini-application but does not guarantee the complete absence of technical failures and interruptions. The Operator reserves the right to temporarily suspend the Service for maintenance, feature updates, or troubleshooting. The Operator shall, where possible, notify Users in advance of planned maintenance windows through messages within the Service or by other means.

3.3. Rules of Use. The User agrees to use the Service only for lawful and authorized purposes, in compliance with the terms of this Agreement and applicable law. When using the Service, the User is prohibited from:

Unauthorized Access. Attempting to bypass technical restrictions, interfere with the Service's operation, perform hacking, or any other actions that may disrupt the normal operation of the mini-application, the Operator's servers, or related systems.
Unauthorized Use. Using the Service in any manner not intended by its normal operation, including running automated scripts, bots, or otherwise overloading the infrastructure. Using the Service for purposes unrelated to booking accommodation (e.g., distributing advertising, spam, or committing fraudulent activities) is prohibited.
Illegal Content. Transmitting through the Service any information and materials that violate the rights of third parties or legal requirements (including extremist materials, insults, defamation, pornographic content, etc.). Where the Service allows the posting of reviews or comments, the User must comply with standards of decency and applicable law, and must not post prohibited content. The Operator reserves the right to delete or edit inappropriate content at its discretion.
Disruptive Actions. Taking any actions that could lead to data loss, algorithmic failures of the Service, or cause other harm to the Operator, other Users, the Operator's partners (including hotels), or third parties.

3.4. Additional Terms of Use. The User understands that the functionality of the Service partially depends on external systems and services (Telegram messenger, payment systems, partner hotel databases, etc.). In the event of failures or changes on the part of such external platforms, certain Service capabilities may be limited. The Operator shall not be liable for usage restrictions caused by circumstances beyond its control (e.g., blocking or restrictions on Telegram in a particular country, actions by payment systems, force majeure).

3.5. Communication with the User. The User agrees to receive service-related messages from the Operator via Telegram (e.g., booking confirmation, booking status change notifications, check-in or check-out reminders, support messages). Such messages are not promotional and are sent solely within the scope of service delivery. Where necessary, the Operator may use additional means of communication provided by the User (e.g., email or phone for emergency booking notifications).

4. User Registration and Authorization

4.1. Getting Started. To begin using the Service, the User must open the "Moya Bron" mini-application through the Telegram interface. Launching the mini-application means the User has been authorized through their Telegram account. In most cases, additional registration (creating a separate account with a login/password) is not required, as User identification is based on their Telegram profile data.

4.2. Providing Data. Upon first use of the Service, the User may be required to consent to the transfer of certain personal data from their Telegram profile to the Operator — such as the username, unique identifier, and phone number linked to the account. Telegram will display a permission request to share this data with the mini-application; by granting consent, the User thereby transfers the specified data to the Operator. Additionally, during the booking process, the User may need to provide additional information necessary for processing a specific service (e.g., the guest's first and last name, email address for receiving a voucher, accommodation preferences, etc.). The User undertakes to provide accurate, complete, and current information. In the event of changes to important data (e.g., change of surname, phone number, or other contact information), the User shall, where possible, update it through the Service or notify the Operator by other available means.

4.3. Age and Legal Capacity. Use of the Service is permitted for individuals with full legal capacity. By launching the Service, the User confirms they have reached the age of 18 or have acquired full legal capacity by other legally established means (emancipation, marriage) and have the right to independently make hotel bookings. If the User makes a booking on behalf of third parties (e.g., family members), they warrant that they have obtained the consent of such persons to provide the necessary personal data and arrange the booking.

4.4. Account Security. Since access to the Service is through a Telegram account, usage security directly depends on the security of Telegram credentials. The User is responsible for the confidentiality of their Telegram authorization data (phone number, confirmation code, two-factor authentication password, etc.). Any actions performed through the User's Telegram account are deemed to have been performed by the User themselves. In the event of unauthorized access to a Telegram account or loss of a device, the User must immediately take measures to protect the account (change the password, contact Telegram support) and, if necessary, notify the Operator if there is a risk of unauthorized use of the Service on the User's behalf.

4.5. Access Restrictions. The Operator reserves the right to refuse registration or use of the Service to a particular User if there are grounds to believe that the User is violating the terms of the Agreement or legal requirements (e.g., has been previously blocked for violations, provides false data, attempts unauthorized access, etc.). The Operator also reserves the right to block the User's access to the Service (or limit functionality) in the event that the User is found to be violating the terms of the Agreement, up to and including complete termination of service to such User. Where possible, the Operator shall inform the User of the intention to block or deny service through available contacts or through the Service itself.

5. Collection and Processing of Personal Data

5.1. User's Personal Data. When using the Service, the Operator collects and processes the User's personal data in accordance with the Federal Law "On Personal Data" and other applicable regulations. Personal data means any information relating directly or indirectly to a defined or identifiable individual (User) that the User communicates to the Operator during their interaction with the Service or that is automatically transmitted during use of the Service. Personal data processed by the Operator may include, but is not limited to: the User's (or guest's) first and last name, phone number, Telegram username, email address, booking data (selected hotel, dates of stay, accommodation preferences), and any other information the User voluntarily provides for the purpose of receiving services. In the event of payment through the Service, personal data may include part of the payment information (e.g., the last few digits of the card number, payment status); however, full payment details are processed by secure payment systems and are generally not stored by the Operator.

5.2. Purposes of Data Processing. The Operator processes the User's personal data solely for the purpose of ensuring the Service's operation and providing the stated services, namely:

Processing and Fulfilling Bookings. Using the provided data to search for suitable accommodation options, booking the selected hotel on the User's behalf, and transmitting the necessary User (guest) data to the accommodation facility's representatives for the fulfillment of accommodation services.
Feedback and Support. Using contact data (phone, Telegram account, email) to communicate with the User on service matters: booking confirmation, voucher delivery, order status change notifications, responding to support requests, and resolving disputes.
Payment Processing. Providing data to the payment operator for processing booking payments (where the User has selected a rate with prepayment through the Service). The Operator may transmit the minimum required information about the order and User to the secure payment gateway (e.g., order ID, payment amount, payer's name) in compliance with security requirements.
Service Improvement. Internal analysis of Service usage data (search and booking history, reviews, frequent queries) to improve the Service's operation, introduce new features, and enhance service quality. For analytical purposes, the Operator uses anonymized data that does not allow identification of the User wherever possible.
Legal Compliance. Where necessary, the Operator may process and store personal data to comply with legal requirements (e.g., maintaining accounting records, providing information upon lawful requests from government authorities, maintaining user activity logs as required by law).

5.3. Consent to Processing. By accepting the terms of this Agreement, the User freely, voluntarily, and in their own interest provides the Operator with consent to process their personal data for the purposes stated above. Such consent remains in effect for the entire period of using the Service and the subsequent required data retention period. The User has the right to withdraw consent to personal data processing by sending a corresponding notification to the Operator via email or other official communication channels. However, the User understands that upon withdrawal of consent, the Operator may be unable to continue providing services (e.g., if the necessary data is unavailable to process or maintain a booking), and therefore the User must cease using the Service after withdrawing consent.

5.4. Data Storage and Protection. The Operator stores personal data on servers located within the territory of the Russian Federation, in accordance with Russian legislation on personal data localization requirements (Article 18, Part 5 of Federal Law No. 152-FZ, Federal Law No. 242-FZ). The Operator takes the necessary organizational and technical measures to protect Users' personal data from unlawful or accidental access, destruction, alteration, blocking, copying, distribution, and other unlawful actions by third parties. The personal data retention period is no less than the period necessary to achieve the purposes of processing or as established by applicable regulations (e.g., accounting legislation). Upon expiration of such period or upon receipt of a User's request for data deletion (where retention is no longer required by law), the Operator destroys or anonymizes the personal data.

5.5. Transfer of Data to Third Parties. The Operator undertakes not to disclose or transfer the User's personal data to third parties without the User's consent, except in the following cases:

Transfer of necessary information directly to the selected accommodation facility (hotel) for fulfillment of the booking and subsequent check-in (e.g., guest name, booking dates, special requests).
Transfer of data to the Operator's authorized partners involved in providing services to the User — in particular, payment systems (for payment processing), notification services (for delivering emails or SMS where applicable), and other organizations involved in the provision of booking services. In such cases, only the information necessary to perform the specific task is transferred, and partners are required to maintain the confidentiality of the transmitted data.
As required by law — where the Operator is obliged to provide the User's personal data to government authorities in cases stipulated by law (e.g., upon request from a court, law enforcement authorities, etc.).
In anonymized form — the Operator may transfer statistical or other anonymized data that does not allow identification of the User to third parties for the purposes of analysis and improvement of the Service or for marketing purposes.

5.6. User Rights Regarding Personal Data. The User has all rights provided by personal data legislation, including: the right to obtain information about the personal data processed by the Operator, the right to request correction (updating, amendment) of their data, blocking or destruction of data if it is incomplete, outdated, inaccurate, or processed in violation of the law, as well as the right to withdraw consent as stated above. To exercise their rights, the User may send the Operator a corresponding request in writing or by email, stating their identification details and the nature of the request. The Operator undertakes to review and fulfill a justified User request within the timeframes established by law (generally no more than 30 days).

5.7. Privacy Policy. In addition to the provisions of this Agreement, the Operator may adopt a separate Privacy Policy (Personal Data Processing Policy), which describes in detail all aspects of working with personal data. If such a policy is adopted, it will be published in an accessible manner (e.g., on the Operator's official website or within the Service interface), and its provisions will apply to data processing alongside the terms of the Agreement. In the event of a discrepancy between the text of the Privacy Policy and this section of the Agreement, the Privacy Policy shall prevail, as it is a specialized document dedicated to personal data matters.

6. Liability of the Parties

6.1. User's Liability. The User is liable for compliance with the terms of this Agreement and legal requirements when using the Service. In particular, the User is responsible for:

Accuracy of Data. Providing accurate, current, and complete information when using the Service (registration, booking). The User is independently responsible for the consequences of providing incorrect or inaccurate data (e.g., inability to check in to a hotel if the name on the booking does not match identity documents, service refusal due to erroneous contact details, etc.).
Respect for Third-Party Rights. Ensuring that the User's actions within the Service (including entering third-party data for bookings, posting reviews, etc.) do not violate the rights and legitimate interests of such third parties. If the User enters third-party data (e.g., booking a hotel under a relative's name), they confirm that they have obtained the necessary consent of that person for such actions.
Violation of Usage Rules. The consequences of any actions that violate the Service's rules of use set out in Section 3.3 (unauthorized access, unauthorized use, posting prohibited content, etc.). In the event of such violations, the User may be denied access to the Service and may also bear liability as provided by law (administrative, criminal, or civil) for damages caused.
Financial Obligations. Payment for accommodation services ordered in accordance with the booking terms. If the User has made a booking with an obligation for subsequent payment (online or upon check-in), they are responsible for timely payment in accordance with the established rates and hotel rules. In the event of non-payment or late payment, the hotel reserves the right to cancel the booking or refuse check-in, and any applicable penalties (e.g., no-show penalties) shall also be borne by the User.
Account Usage. All actions performed through the User's Telegram account. If a third party gains access to the account and performs any actions within the Service, such actions are deemed to have been performed by the User, and the User bears responsibility for them (except where it is proven that access was obtained due to a vulnerability in the platform itself, rather than through the User's fault).

6.2. Operator's Liability. The Operator undertakes to make all necessary efforts for the proper provision of services but shall be liable only to the extent provided by this Agreement and applicable law. The Operator is liable to the User exclusively for direct proven damages caused by the Operator's fault as a result of failure to fulfill its obligations. The Operator's duties and liability include:

Booking Accuracy. The Operator is responsible for the correct processing of bookings through the Service, i.e., for ensuring that data entered by the User (or provided to them for confirmation) is properly transmitted to the booking system of the selected hotel. Upon successful processing of a request, the Operator provides the User with a booking confirmation. If, through the Operator's fault, a booking was not properly executed (e.g., due to an internal Service failure, the order was not transmitted to the hotel's system despite the User having received confirmation), the Operator shall promptly resolve the issue, inform the User, and assist in rectifying the situation (arrange the actual booking or offer an alternative accommodation option). Where it is impossible to fulfill the booking but funds have already been charged, the Operator shall ensure a refund of the amounts paid to the User.
Confidentiality and Data Protection. The Operator is responsible for the security and non-disclosure of the User's personal data, except in cases provided in Section 5.5 (transfer of data to partners for service fulfillment or as required by law). In the event of a personal data breach caused by the Operator's fault that results in harm to the User, the User is entitled to seek compensation for documented direct damages in the manner established by law.
User Support. The Operator endeavors to provide Users with informational support: delivering current and accurate information about services, rates, hotel availability, and accommodation conditions. However, such information (hotel descriptions, room categories, ratings, availability, and prices) is largely provided by the accommodation facilities themselves or by partner booking systems. The Operator is responsible for the good-faith transmission of this information to the User but does not guarantee its absolute accuracy at the time of viewing (a hotel may update its availability or pricing data). The final terms of accommodation services are confirmed to the User at the time of booking.
Limitation of Liability. The Operator's aggregate liability to the User is limited to the amount of the service fee received by the Operator from the User (if the Operator charges a separate fee for booking services) or the amount of the booking payment actually transferred by the User through the Service, to the extent such amount was retained by the Operator. In many cases, the Service is provided to the User free of charge (the Operator receives commission from partner hotels), therefore the Operator's liability to the User is limited, to the extent permitted by law, to direct damages. The Operator shall not be liable for lost profits, indirect, or incidental losses of the User related to the use of the Service or the inability to use it.

6.3. Circumstances Exempting from Liability. Neither Party shall be liable for full or partial failure to fulfill its obligations if such failure resulted from force majeure circumstances, such as natural disasters, failures in communication or power supply nodes, internet outages, military actions, or government decisions that substantially impede or make it impossible to fulfill obligations. During force majeure events, the fulfillment of obligations under the Agreement is suspended. The Party invoking force majeure must notify the other Party of such circumstances within a reasonable period.

6.4. The Operator's Role as an Information Intermediary. The Operator is not a party to the accommodation services agreement between the User and the accommodation facility but serves as an information intermediary providing the technical capability for booking. Therefore, the Operator is not liable for the quality of accommodation services provided by the facility itself (room quality, conformity with descriptions, sanitary conditions, availability of stated amenities, etc.), or for unilateral actions by the hotel, such as cancellation of a booking by the hotel for its own reasons. Nevertheless, the Operator shall assist the User in resolving such matters (forwarding the User's claims to the hotel, providing contact information and available booking data, etc.). All claims regarding accommodation services directly (living conditions, hotel service) must be directed by the User to the service provider (the administration of the relevant accommodation facility).

6.5. Blocking and Compensation. In the event of a User's violation of the Agreement's terms, the Operator reserves the right, without prior notice, to restrict or block the User's access to the Service, cancel bookings made in violation, and where damages have been incurred, to seek compensation from the violator (including costs, penalties, and lost profits incurred by the Operator as a result of the User's unlawful actions). The Operator's exercise of its right to block or impose other sanctions does not relieve the User from liability under the Agreement and applicable law.

7. Cancellation and Modification of Bookings

7.1. Cancellation Terms. The cancellation terms for a specific booking (availability of free cancellation, penalty amount for cancellation after a certain date, ability to change dates, etc.) are established by the accommodation facility and communicated to the User during the booking process. The "Moya Bron" Service displays the applicable cancellation policy to the User before booking confirmation. By confirming a booking, the User agrees to the cancellation and modification terms.

If the rate terms provide for free cancellation before a specified time, the User is entitled to cancel the booking through the Service before this deadline without penalty.
If cancellation occurs after the free cancellation period has expired, or if the rate was originally designated as non-refundable, a penalty may be charged to the User upon cancellation (e.g., one night's stay or another amount specified in the rate terms). The penalty amount and deduction conditions are displayed at the time of booking and reconfirmed to the User when a cancellation is requested.
No-Show. If the User does not check in to the hotel on the specified date and does not cancel the booking in advance, this is treated as a no-show. The hotel's terms may provide for a no-show penalty (in the amount of the first night's cost or another amount). The User agrees that in such case the corresponding amount may be charged, and the remainder of the booking will be cancelled.

To cancel, the User must use the Service's functionality (e.g., a "Cancel Booking" button or similar action in the mini-application menu) or contact the Operator's support service, providing the booking details. The Service will request confirmation of the cancellation intention, and upon the User's agreement, will cancel the booking in the hotel's booking systems. The User will receive a notification of the result (successful cancellation, amount of penalty charged, if applicable). Funds subject to refund upon cancellation (if payment has already been made and a partial refund is due) will be returned via the same method used for payment. The refund timeline may depend on the rules of the payment system or the card-issuing bank and typically ranges from several business days to several weeks. The Operator shall initiate the refund promptly upon confirmation of the cancellation and calculation of the refund amount.

7.2. Modification of Bookings. If the User needs to make changes to an existing booking (e.g., change dates of stay, room category, guest name, or add services), they must act in accordance with the hotel's rules and the Service's technical capabilities:

Through the Service Interface. Some changes may be available for the User to make independently within the mini-application (e.g., changing arrival time or adding a note for the hotel). The User selects the appropriate option and makes the changes. The Service will process the request and, where possible, apply the modifications to the booking, notifying the User accordingly.
Through Support. In cases where the needed option is not available automatically (e.g., changing dates of stay or number of guests), the User may contact the Operator's support service. The Operator will check whether the change is possible under the rate terms: some rates/bookings do not allow modifications, in which case cancellation and a new booking may be required. If the change is possible, the Operator will make it in the hotel's booking system or through the partner channel and confirm the updated booking details to the User. The User may be required to pay the price difference (if the new price is higher) or any additional fees arising from the change. If, as a result of the change, part of the previously paid amount is subject to refund (e.g., reduced length of stay), the Operator will arrange a refund similarly to the cancellation process, in accordance with the hotel's policy.

Any booking modifications must be made before the check-in date; otherwise, they may be treated as a no-show or late cancellation with the application of corresponding penalties. The User is responsible for making timely requests to modify booking terms. The Operator does not guarantee the ability to make changes in all cases — the decision depends on the hotel's rules and room availability for new dates or other requested parameters. If the change is not possible, the User may choose to keep the original booking or cancel it (in which case penalties may apply according to the rate terms).

7.3. Cancellation/Modification by the Hotel or Operator. In rare cases, it may be necessary to cancel or modify a booking not at the User's initiative but due to the hotel or the Operator's decision: for example, in the case of overbooking (when the hotel has no available rooms despite confirmation), a technical error in the system, or if the hotel has ceased operations. In such situations, the Operator undertakes to immediately notify the User of the issue and offer possible alternatives (rebooking a comparable accommodation option for the same dates, refunding the amount paid, or another solution). If the cancellation was caused by the Operator's or the hotel's fault, the User shall receive a full refund (if prepayment was made) and no penalties shall be charged. The Operator shall assist in finding alternative accommodation options; however, the User is entitled to decline the alternatives and request a full refund.

8. Intellectual Property Rights

8.1. Intellectual Property Objects. All intellectual property objects accessible through the Service, including but not limited to: the software code and components of the "Moya Bron" mini-application, interface design, text content, databases, logos, trademarks, the trade name "Moya Bron," as well as content provided to the Operator by partners (hotel descriptions and photos, etc.), are protected by copyright, trademark law, and/or other rights belonging to the lawful right holders. The Operator operates under licenses from the respective right holders.

8.2. License to Use the Service. The Operator grants the User a personal, limited, non-exclusive, and non-transferable right (license) to use the Service and its functionality solely for the purpose of booking hotels and other accommodation services for the User's personal needs in accordance with the terms of the Agreement. This license is granted worldwide for the period of using the Service (as long as the User has access to the mini-application) and may be revoked by the Operator if the User violates the terms of the Agreement.

8.3. User Restrictions. No rights to the Operator's or partners' intellectual property, other than those expressly granted in Section 8.2, are transferred to the User in connection with the use of the Service. The User is prohibited from the following actions with respect to the Service's software and content:

Copying and Distribution. Copying, reproducing, distributing, or extracting information from the Service manually or by automated means (parsing), except where such reproduction is necessary for personal use of the Service's functionality. For example, the User may save their booking information (screenshot, voucher) for personal use but may not mass-download or replicate the Service's content.
Modification and Reverse Engineering. Modifying, translating, decompiling, disassembling, reverse-engineering, or otherwise attempting to extract the source code or data of the Service, or creating derivative products or services based on the Service without the Operator's written permission.
Commercial Use. Using the Service or its individual elements (name, design, content) for commercial purposes not directly provided by the Service's functionality, without the Operator's consent. In particular, it is prohibited to resell access to the Service, use the Service to provide services to third parties on a paid basis, place third-party advertising through the Service's functionality (unless such capability is provided by the Operator), or engage in any other commercial use beyond personal application.

9. Dispute Resolution and Governing Law

9.1. Governing Law. This Agreement and all relations between the User and the Operator arising from the use of the Service are governed by the laws of the Russian Federation. Matters not expressly regulated by the text of the Agreement shall be resolved in accordance with applicable Russian law.

9.2. Pre-Trial Procedure. In the event of disputes, disagreements, or claims related to the performance of the Agreement's terms, the Parties shall take measures to resolve them through negotiation. A User who believes their rights have been violated is recommended to contact the Operator's support service to resolve the matter. A formal complaint may be sent by the User to the Operator in writing via email (as specified in Section 2.2) or to the Operator's postal address. The complaint should state the nature of the claim, attach the necessary supporting documents, and provide contact details. The Operator undertakes to review the received complaint and provide a substantive response within no more than 30 (thirty) calendar days from the date of receipt, unless a different period is established by law.

9.3. Dispute Resolution. If a dispute cannot be resolved voluntarily, it shall be subject to judicial resolution according to the jurisdiction rules established by Russian law. As a general rule, disputes between the Operator and the User (who is not a consumer) are subject to consideration by the court at the Operator's registered location. If the User acts as a consumer, they have the right to seek protection of their rights in court at their place of residence or the Operator's location, in accordance with applicable consumer protection legislation. The law of no foreign jurisdiction shall apply to the relations under this Agreement.

9.4. Enforcement of Decisions. If a competent court determines that any provision of this Agreement is invalid or unenforceable, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions of the Agreement shall remain in full force. The Operator's failure to exercise its rights or make claims under this Agreement in the event of a User's violation shall not constitute a waiver of such rights in the future.

10. Amendment of the Agreement

10.1. Making Amendments. The Operator reserves the right to unilaterally amend and supplement this Agreement. Such changes may be necessitated by the development of the Service's functionality, changes in legislation, or changes in the terms of service provision. The new version of the Agreement shall take effect from the moment of its publication by the Operator within the Service, unless otherwise specified. The date of the last update is indicated at the beginning of the document.

10.2. Notification and Acceptance of Changes. The Operator shall communicate information about changes to Users by one or more of the following means: publishing the updated text of the Agreement within the mini-application interface (e.g., in the "About the Service" section or similar), publishing on the Operator's official website (if one exists), sending a notification via the Telegram messenger, or sending to the email address (provided the Operator has the User's email). The User is obligated to independently monitor the current version of the Agreement. Continued use of the Service after the new version takes effect signifies the User's agreement with the amended terms. If the User does not agree with the new terms, they must cease using the Service before the effective date of the changes.

Final Provisions

The User confirms that they use the Service voluntarily, on their own initiative, and the Operator has not provided them with any guarantees or promises other than those expressly stated in this Agreement. This Agreement is drawn up in Russian. In the event that the Service is used in other languages and translations of this Agreement become available, the Russian-language version shall prevail. All questions and suggestions regarding the Service may be directed by the User to the Operator at the contacts specified above. Use of the Service after reading this text signifies the User's full agreement with all of the above terms and conditions.