Question 1

How do I cancel a booking?

Accepted Answer

Open your booking in your account and click "Cancel". Refund conditions depend on the hotel policy and the rate.

Question 2

Can I check in earlier than the standard time?

Accepted Answer

Early check-in is possible if rooms are available. Please ask at reception; an additional fee may apply.

Question 3

What payment methods are available?

Accepted Answer

Bank cards and online payment are accepted. Some hotels also accept cash on arrival.

Question 4

Is a card required to guarantee a booking?

Accepted Answer

Most rates require a bank card to guarantee the booking. Without a card the booking may not be confirmed.

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