User Agreement for the “Moya Bron” Online Accommodation Booking Service

Version dated 26 August 2026. Effective as of publication.

Preamble

This User Agreement (the “Agreement”) sets out the terms of use of the “Moya Bron” online accommodation booking service (the “Service”) and governs the relationship between the User and the Operator in connection with searching for, selecting, booking and paying for accommodation services.

The Service operates through the website moyabron.ru (the “Website”) and the official “Moya Bron” mobile applications for iOS and Android. The Website is the primary channel to which Users are directed from search engines and partner services.

The Operator and owner of the aggregator is Moya Bron Limited Liability Company (Moya Bron LLC), Primary State Registration Number (OGRN) 1247700470566, Taxpayer Identification Number (INN) 9717165404, registered address: Premises 3/7, Building 1, 102 Prospekt Mira, Moscow, 129626, Russian Federation (the “Operator”).

User means an individual with full legal capacity who uses the Service for personal, family, household or other purposes unrelated to business activities. The User may book services for themselves or for another Guest, provided that the User has the necessary rights and lawful grounds to transfer that Guest’s data.

Before making a Booking, the User must review this Agreement, the scope of services, the total price, and the payment and cancellation terms. Clicking “Book”, “Pay” or another equivalent button after those terms have been displayed constitutes the User’s acceptance of this Agreement and the selected Offer.

1. Definitions

• Accommodation Property means a hotel, apartment, guest house, hostel, sanatorium, boarding house, holiday resort, tourist lodge, campsite, glamping property or another property intended for temporary accommodation and listed in the Service.
• Provider means a legal entity, individual entrepreneur or other person that, in accordance with applicable law, directly provides accommodation services to the User and/or Guest and is a party to the contract for those services.
• Guest means the individual who will stay at the Accommodation Property. The User and the Guest may be the same person.
• Offer means an instantly bookable combination of an Accommodation Property, the category and features of a room, the dates and times of the stay, the number of Guests, included services, payment and cancellation terms, and the total price.
• Booking means the Provider’s allocation of the selected room or other accommodation to the User and/or Guest on the terms of the Offer and confirmation of that allocation in accordance with Section 3 of this Agreement.
• Booking Confirmation means an electronic notice (voucher) displayed in the Service that confirms the conclusion of the accommodation services contract between the User and the Provider.
• Aggregator Owner means the Operator, which enables the User to review Offers from multiple Providers at the same time, enter into a contract with the selected Provider, and pay online for the selected service through the Operator.

1.1. The set of Accommodation Properties whose details are transmitted to a particular partner service is determined by the subject matter and technical requirements of the relevant partner integration.

2. Role of the Operator and Subject Matter of the Agreement

2.1. The Operator provides the User with an information technology platform for searching, comparing, selecting, instantly booking and paying for accommodation services, generates Booking Confirmations, provides access to Booking details, and provides support.

2.2. The accommodation services contract is concluded directly between the User and the Provider. The Provider supplies the accommodation services and is responsible for their quality, safety and compliance with the confirmed terms. The Operator does not become the Provider unless this is expressly and unambiguously stated in the relevant Offer.

2.3. When accepting and transferring online payments, the Operator acts as an agent or sub-agent of the person that supplies Booking Offers to the Operator, in the cases and within the limits established by the agreement concluded with that person. Funds accepted as payment for accommodation services are intended for settlement of the relevant Booking; the Operator’s income consists of the agency fee established by the applicable agreement.

2.4. The Operator does not charge the User a separate fee for using the Service or making a Booking unless such fee is expressly displayed before checkout. The User pays only the total price and any separately disclosed charges accepted by the User before making the Booking.

2.5. When accepting a Booking request, automatically checking availability and generating a Booking Confirmation, the Operator acts within the authority granted to it by the Provider, either directly or through an authorised supplier, under the relevant agreements. Within that authority, the Operator may accept the User’s Booking request and issue a Booking Confirmation on behalf of the Provider, and that Booking Confirmation constitutes the Provider’s final confirmation. No separate confirmation from the Provider or supplier is required.

3. Instant Booking and Finality of Terms

3.1. Instant booking for all Accommodation Properties. Only Offers supporting instant booking may be made available for an Accommodation Property listed in the Service. The Service does not offer a booking that requires submitting a request, manual approval, waiting for the Provider’s response or a subsequent availability check. If there is no instantly confirmable option for the selected dates, the Service does not display that option as available for Booking.

3.2. Checkout within the Service. Selection, entry of the required data, checkout and confirmation of a Booking take place entirely on the Website or in the Operator’s mobile application. The User is not required to visit the website or application of the Provider, a supplier or any other third party in order to complete or confirm a Booking. A payment provider’s page may be used solely for the secure entry of payment details and confirmation of the payment transaction; it does not replace the Booking Confirmation, the result of which is displayed in the Service.

3.3. Automatic availability check. Before generating a Booking Confirmation, the Service automatically verifies availability of the selected option and records its terms. Payment does not create a stage in which the User must wait for a response from the Provider: after successful checkout and payment, the User cannot be asked to wait for manual confirmation from the hotel.

3.4. Immediate confirmation. Immediately after successful checkout, the Booking Confirmation is displayed to the User on the Website or in the mobile application. A copy is sent to the email address specified by the User; however, receipt of that email is not a condition for conclusion or validity of the Booking. No additional confirmation from the Provider is required.

3.5. No mandatory communications. To complete or confirm a Booking, or for a Booking to take effect, the User is not required to call the Operator or Provider, write in a chat or messenger, send an email, or take any other action outside the standard checkout process in the Service. Contacting support is the User’s right and not a condition of Booking.

3.6. Finality of terms. The total price and all material terms accepted by the User during checkout and recorded in the Booking Confirmation are final. Once a Booking has been made, neither the Operator nor the Provider may unilaterally increase the price, replace the room, dates or included services, worsen the payment or cancellation terms, or introduce new mandatory charges.

3.7. Arrival from search and partner services. The Operator ensures that the Offer data transmitted to partner services is accurate and up to date. If the data becomes outdated before the Booking is completed, the Service displays the current terms so that the User can make a new choice. Once a Booking has been made, its terms do not change.

3.8. Inability to provide a confirmed service. If, in an exceptional case, the service under a confirmed Booking cannot be provided for reasons beyond the User’s control, the Operator shall promptly notify the User and, at the User’s choice: (a) provide a full refund of all amounts paid through the Service, without any deductions or fees, or (b) offer accommodation of at least the confirmed level for the same dates at no extra charge. The User may decline the replacement and choose a refund. This clause does not permit unilateral changes to a Booking and does not limit the User’s right to claim damages or use other remedies provided by law.

3.9. Precedence of this Section. No provision of this Agreement may be interpreted as permitting deferred or manual confirmation, mandatory communication outside the Service, or unilateral changes to confirmed terms.

4. Information about the Accommodation Property

4.1. Before a Booking is made, the Operator displays on the page of an Accommodation Property subject to classification the accommodation facility identification number assigned to it in the register of classified accommodation facilities (the “Register”) and a link to its entry in the Register.

4.2. If an Accommodation Property subject to classification has no valid entry in the Register, identification number or link to its entry, or if the details of the Accommodation Property are found to be inconsistent with the Register data, the relevant Offer must not be available for Booking until the deficiencies are remedied.

4.3. Details of the Accommodation Property and the services are supplied to the Operator by the Provider or an authorised supplier. The Operator publishes the received details without altering their substance, except for formatting, translation and technical normalisation, ensures that they are displayed correctly and transmitted to partners, and performs the mandatory checks against the Register. Liability for inaccurate, incomplete or untimely updated information is determined by law, taking into account who supplied the information and whether the Operator altered it.

5. Contract Formation and Booking Confirmation

5.1. Before clicking the checkout button, the User sees the selected room or other accommodation, the Guests, the dates and times of the stay, the included services, the total price, the payment method, and the cancellation and refund terms.

5.2. The accommodation services contract between the User and the Provider is deemed concluded when the User receives the Booking Confirmation generated by the Service. The electronic Booking Confirmation and the User’s checkout or payment actions satisfy the written-form requirement for the contract under applicable law.

5.3. The Booking Confirmation contains at least: the Booking number; details of the User and/or Guest; the name and address of the Accommodation Property; details of the room; the check-in and check-out dates and times; the number of Guests; the scope of services; the total price and payment status; and the cancellation and refund terms and deadlines.

5.4. If the automatic check shows that the selected option is unavailable before a Booking Confirmation is generated, no contract is concluded, the Service informs the User, and no funds are debited. If the bank has temporarily blocked an amount without transferring it to the Operator, the block is released in the manner and within the time limits set by the bank.

6. Price and Payment

6.1. Total price. The price displayed immediately before checkout includes the cost of the accommodation, the included services, and the applicable taxes and other mandatory charges for services whose amount is known at the time of checkout. No hidden fees or mandatory charges for services may be imposed in addition to this price.

6.2. Refundable deposit. At check-in, the Provider may request a refundable security deposit from the User and/or Guest. The deposit amount is displayed on the Accommodation Property page if the Provider has supplied the relevant information. The deposit is not included in the total Booking price and does not constitute payment for services. The deposit is paid directly to and refunded by the Provider; the applicable terms are determined by the Provider and may be obtained from the Provider.

6.3. Online payment only. The full total price of a Booking is paid online at checkout through the Service. The Service does not offer payment of the Booking price at the Accommodation Property or mixed payment. Additional services that the User orders directly from the Provider after the Booking has been made are not part of the Booking and are paid to the Provider separately.

6.4. Price immutability. Once a Booking has been made, the price may not be increased by the Operator or the Provider. Subsequent changes in prices for similar offers do not affect the confirmed price.

6.5. Payment processing. Online payments are processed by an authorised payment provider. The Operator does not receive or store full bank card details. Use of the payment provider’s secure form or page does not give the payment provider any authority to change or confirm a Booking.

6.6. Use of a payment instrument. The User confirms that they use the selected payment instrument lawfully. When using another person’s payment instrument, the User confirms that the consent of its lawful holder has been obtained. If there are indications of unlawful use, the Operator may request additional verification or terminate an incomplete payment transaction. This clause does not limit the statutory rights of the payment instrument’s holder.

6.7. Payment documents. A fiscal receipt or other document required by law is sent to the User electronically, using the contact details provided by the User, by the person obliged to issue it.

7. Rights and Obligations of the User

7.1. The User has the right to receive complete and accurate information, to make and cancel Bookings independently, to contact support, and to demand performance of the confirmed terms, refunds and compensation for damages in the cases provided by law.

7.2. The User must provide accurate details about themselves and the Guests, check the Booking parameters before checkout, comply with lawful house rules, and treat the property of the Accommodation Property with care.

7.3. When booking for another Guest, the User confirms that they are entitled to transfer that Guest’s data to the Operator and the Provider and that they have informed the Guest of the terms that apply to them.

7.4. The User must not interfere with the operation of the Service, circumvent technical restrictions, gain unauthorised access, carry out mass automated data collection, post unlawful information, or use the Service for fraudulent activities.

7.5. The User must take reasonable steps to keep the Booking number and individual Booking-management links confidential. Before a Booking is changed or cancelled or funds are refunded, the Operator may request additional identity verification if there are indications of unauthorised access.

8. Personal Data and Communications

8.1. The Operator processes personal data in accordance with Federal Law No. 152-FZ of 27 July 2006 “On Personal Data” and the Privacy Policy. The Policy describes the categories of data, the purposes, legal grounds and periods of processing, the recipients, and the rights of the personal data subject.

8.2. The User’s and Guest’s data are transferred to the Provider, the authorised supplier and the payment provider only to the extent necessary for making and performing the Booking, for settlements and refunds, and for compliance with legal requirements.

8.3. The Operator sends Booking Confirmations, receipts, Booking notifications and support responses by email, by phone, via push notifications or in the Service interface. Such messages are service messages. Advertising is sent only with separate consent.

9. Cancellation, Changes and Refunds

9.1. Terms of the Offer. The terms, deadlines and financial consequences of cancellation are determined by the selected Offer, are displayed to the User before payment, and are recorded in the Booking Confirmation. They apply subject to the mandatory rules of the law of the place where the Accommodation Property is located.

9.2. Properties in the Russian Federation. If notice of cancellation is given before the calendar day of check-in, the Provider refunds the accommodation fee in full. In the event of late notice, late arrival or no-show, a charge may be withheld as provided by the confirmed terms of the Offer and by law, but not exceeding the cost of one night of accommodation. An Offer may set terms more favourable to the User, including a later deadline for free cancellation, but may not reduce the User’s mandatory consumer rights.

9.3. Properties outside the Russian Federation. Cancellation is governed by the terms displayed before the Booking and recorded in the Booking Confirmation, subject to the mandatory rules of applicable law.

9.4. Self-service cancellation. The User may cancel a Booking through the Booking-management section available in the Service. Before the cancellation is confirmed, the Service displays the refund amount and the grounds for any withholding. A cancellation is deemed completed once the “Cancelled” status is displayed in the Service; a copy of the notice is sent to the email address provided by the User, but receipt of that email is not a condition of the cancellation’s validity. The User may also contact support.

9.5. Changes initiated by the User. The dates, the Guests, the room category and other parameters may be changed at the User’s initiative. If a change is processed as a cancellation of the existing Booking and creation of a new one, the new terms and price are displayed before the User gives their consent.

9.6. No unilateral changes or cancellation. Neither the Operator nor the Provider may unilaterally change the terms of, replace or cancel a confirmed Booking for reasons beyond the User’s control. If performance becomes objectively impossible, only the consequences provided by clause 3.8 and by law apply; a replacement is permitted only with the User’s consent. If the Provider refuses to perform, the User receives a full refund of the amount paid and compensation for damages to the extent provided by law.

9.7. Refund method. Refunds are made using the same payment method as the original payment, unless a different method is agreed with the User. The time needed for the funds to arrive after a refund has been made depends on the bank and the payment system.

10. Liability

10.1. The Operator is responsible for the correct, undistorted transmission and display of the information it receives, for the operation of the checkout and instant confirmation process, for the safekeeping of accepted online payments and their refund in the cases provided by law and the confirmed terms, and for its own actions as the aggregator owner. In the cases and to the extent provided by law, the Operator is not liable for losses caused by inaccurate or incomplete information received from the Provider or an authorised supplier and published by the Operator without altering its substance.

10.2. The Provider is responsible for providing the accommodation services, for their quality and safety, for the Accommodation Property’s compliance with mandatory requirements and the Register data, for the safekeeping of the Guest’s belongings, and for compliance with the confirmed terms.

10.3. The division of roles between the Operator and the Provider does not limit the User’s rights. The Operator accepts enquiries regarding Bookings and payments and assists in submitting claims to the Provider.

10.4. The Operator is not liable for consequences caused by the User providing inaccurate data, by unlawful use of a payment instrument, by the User or Guest lacking the documents required for check-in or travel, or by their breach of mandatory requirements, provided that the Operator has duly performed its own obligations.

11. Support and Complaints

11.1. The Operator’s contact details are available on the Website, including in its footer, and in the mobile applications without registration:

• phone: +7 922 902-26-65;
• email: support@moyabron.ru;
• postal address: Premises 3/7, Building 1, 102 Prospekt Mira, Moscow, 129626, Russian Federation.

11.2. Support assists with checkout, payment, cancellation, refunds and performance of Bookings. Contacting support is not required to complete or confirm a Booking.

11.3. A complaint may be sent by email or to the postal address. For a prompt review of the circumstances, the User is advised to submit the complaint within 10 calendar days from the day they became aware of the relevant grounds. Missing the recommended deadline does not extinguish the User’s rights if the law provides a longer period. A pre-trial complaint is not a mandatory condition of judicial protection. The Operator responds within the period established by law or, if no specific period is established, within 10 calendar days of receiving the complaint.

12. Availability and Use of the Service

12.1. The Operator may carry out maintenance and update the Service. This does not affect the validity, price or terms of previously confirmed Bookings.

12.2. A failure of communications, the payment system or other external infrastructure before a Booking Confirmation is generated may result in termination of an incomplete checkout. Once the Booking Confirmation has been generated, such a failure does not cancel or change the Booking.

12.3. The Operator may restrict the User’s access if there are confirmed indications of fraud, unauthorised access or violation of the law. Restriction of access does not terminate obligations relating to already confirmed Bookings and refunds.

12.4. The Service is provided with the functionality available at the relevant time. The Operator does not guarantee its uninterrupted, error-free operation or its conformity to the User’s subjective expectations. This provision relates solely to the operation of the information platform, applies within the limits of the law, and does not cancel confirmed Bookings, obligations relating to accepted payments and refunds, or the Operator’s mandatory liability.

13. Intellectual Property

13.1. The software code, design, databases, texts, logos and other elements of the Service are protected by intellectual property law. Providers’ content is used on the basis of the rights and permissions they have granted.

13.2. The User receives a limited, non-exclusive right to use the Service for its intended purpose for personal needs. Copying, distribution or commercial use of materials without the rightholder’s permission is not allowed, except as permitted by law.

14. Governing Law, Disputes and Amendments to the Agreement

14.1. This Agreement and the relationship between the User and the Operator are governed by the law of the Russian Federation. The Provider’s services are also subject to the mandatory rules in force at the location of the Accommodation Property.

14.2. Disputes involving the User are resolved by a court in accordance with the applicable rules of territorial jurisdiction established by the legislation of the Russian Federation.

14.3. The Operator may amend this Agreement by publishing a new version on a permanent page of the Website, indicating the date of publication and entry into force. Users are additionally informed of material changes by an accessible means.

14.4. A Booking is governed by the version of the Agreement in force at the time the Booking was made. A new version cannot change the price, the cancellation procedure or other terms of a previously confirmed Booking.

14.5. If any provision of this Agreement is held invalid, the remaining provisions remain in force. Where a translation into another language exists, the Russian version prevails.

15. Operator Details

Moya Bron Limited Liability Company (Moya Bron LLC)
OGRN: 1247700470566
INN: 9717165404
Registered and postal address: Premises 3/7, Building 1, 102 Prospekt Mira, Moscow, 129626, Russian Federation
Support phone: +7 922 902-26-65
Email: support@moyabron.ru
Website: moyabron.ru